Subscriptions 
FAQ's

What's a body fix box?

Basically, it's a collection of products packaged together. In a box. Each one is built around a specific story or theme, with the goal of introducing you to something new – a better way to try out our current or new products. 

How does the subscription box work?

Pick the subscription box you would like, wait for your items, and receive a box every three months.

Is there a limit to the number of times I can skip my monthly box?

Nope.

What if I just want to buy one box and not subscribe?

At the moment we do not offer this service, but you can subscribe to receive a certain product every 3 months. While shopping you have the option to make a one-time purchase or subscribe. This feature will allow you to receive particular products every 3, 6 , or 9 months.

Do boxes always cost the same amount?

Each box is priced differently. They are based on the amount of products that comes included in the box.

Can I get two different boxes this month?

Sure can. You can even get all three.

How do I skip or switch boxes?

During the first three days before your order date, you can skip a box by visiting your account, go to subscriptions, and manage your subscriptions.

When am I charged?

Your card on file will be charge every 3 months on the date you signed up or selected. 

How do I skip a box if I don't want to get anything this month?

Easy. If it's within the first five days of the month, go to the box page and click Manage My Subscription or click the member icon on the top left of your window. In "Manage", you can then "Remove" your current box. Alternatively, you can go to the box and click the "Opt Out" button. You can verify by making sure that box is no longer in your box cart. 

What if I forgot to skip a box and the first 3 days have already passed?

If you forgot to skip your box in time, no worries. Shoot us  an email at info@naturallyunmarked.com, and we'll try and hold back the box before it ships. If the order has already shipped, it cannot be returned.

I skipped last month's box. Why am I getting another one?

Perhaps you forgot to skip your box this month. Since we're a subscription service, if your subscription is still active, you'll be assigned a box every 3 months. But don't worry, you can skip as many months as you like when you don't want a box. If you think one of the shipments you received was a mistake, you can always email us.

What should I do if I see an unauthorized charge on my account?

Send an email to info@naturallyunmarked.com and we'll take care of you right away. 

How do I cancel my subscription?

You can modify your subscription from the Subscriptions section of your account page, where you can easily click to swap or skip a monthly box, or continue to cancel your box subscription. 

If cancelling, make sure to click-through all the steps until you reach the final confirmation page. Once confirmed, your club membership will be cancelled effective the 1st of the following month so you can keep your member perks till then. 

If you have any other questions or prefer to get in touch with us to cancel your subscription, you can do so by emailing us with your name and email address. We'll make sure to take care of you. 

 

Shipping Questions

​

How long does delivery take?

Standard shipping 3–8 business days. The expected delivery date for upgraded ship methods will be listed during checkout. 

Are you able to guarantee delivery dates?

Generally, we can't guarantee any delivery dates for standard shipping. We're sorry about that. 

When does my box ship?

We typically ship subscription boxes between the day you signed-up or picked and two days after month. For example, if your charge date is on the 2nd of the month, we will ship your box out between the 2nd - 5th.

 

Returns

​

What's your return policy?

For boxes, we do not accept returns, unless specified.

If you have any questions, you can always reach out by emailing us at info@naturallyunmarked.com 

What if I received a product that's broken or damaged?

First off, we're sorry about that. Secondly, there's a fix. Send an email to info@naturallyunmarked.com and we'll take care of you right away. Be sure to include an image of the broken item with your initial message.

I love most of the items in my box, but there's one I don't want – can I return just that? 

Nope, sorry. Our boxes come as one package, which is how we're able to offer such a great value, so we can't break out pieces of a box. But hey – now you've got a great item to re–gift next time you forget a birthday.