MERCH RELEASE: IS HERE! SHOP NOW!
ORDERS $75 or MORE FREE SHIPPING
FAQ's
Please double check your address to insure that you will receive your packages. We will no longer email customers with non verified addresses. If your package is returned to us, please email us for next steps.
About Our Products
Does your products 100% removes stretch marks or body scars?
Everyone's skin is different, and we cannot guarantee that our products will improve the apprentice of your scars and stretch marks. Stretch marks will not disappear or be removed, but they can be improved! The ingredients listed in our products are formulated to help improve your skin's elasticity, texture, and appearance, if used correctly and as recommended.
Can I use your products on my face or hair?
No. We do not recommend using any of our body care products for face or hair. We specifically develop each product for body care purposes only unless stated otherwise.
Are your products 100% vegan?
Yes! We believe that healthy skin starts with amazing ingredients! We use all natural ingredients that is plant based and derived. No animal products are used in any of our products.
When should I throw away each product?
To maintain freshness of each product we recommend for the body scrubs that after 6 months of opening discard and replace. For the body butters, discard after 12 months, and for the body bars replace after 5 months. For our body care accessories such as our loofa pad replace monthly. Product replacement depends on the level of care by the customer. Keeping water out will increase length of freshness.
Why is my body butter melted?
During the warmer months your body butter may come a little to fully melted. That's normal and will not affect the use of the product. Just place it in a cool place away from sun light to harden back up! We now offer ice packs to keep your products cool and safe.
Returns & Exchanges
My product came damaged, what do I do?
Oh no! We do try our best to make sure each product is carefully wrapped and shipped, but things happen. Send us a email with your order number and we can get it fix for you!
Can I place a return or exchange?
Due to the nature of how we make our products and maintain safety conditions we are unable to accept exchanges. We do allow returns if you have a reaction to our product. Please read each product carefully before purchase. We recommend testing our product on a small area of your body before fully using it. If you have a questions about our products please email us
at info@naturallyunmarked.com
Can I change my order once it is placed?
Of course! If your order has not shipped out yet. The change must be equal to the order placed with or without discounts. Send us an email.
If your order is shipped we can not change, exchange, or replace items.
Shipping & Tracking
Where is my order?
We make each product to order and hand wrap each product. We have a processing time of 2-3 days before shipping out. During the holiday season order may be delayed and may take longer. If you received a "shipped" notification please allow 2-5 days for your order to reach you. If you have not received your order within a week please send us an email at: info@naturallyunmarked.com
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Once an order has shipped, Naturally Unmarked is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. The customer must enter a safe and accurate address when entering their shipping address. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
Do you ship internationally?
All orders ship within the United States. We do not ship internationally at this time.
The tracking for my order says "returned to sender." Why and how can I get my order?
If you received a notification that your order was sent back to us that means the address given was incorrect and the shipping company was unable to deliver. We are happy to reship your order to you. If the mistake was made on our part we will cover the shipping, but unfortunately if it wasn't, you will have to pay a new shipping fee. Returned Order must be claimed 14 days after delivery date or the order is no longer returnable. We recommend double checking your address before placing an order.
How do I receive Free Shipping on my order?
To qualify for Free Shipping, your order must reach $100.00 before tax, discounts, or shipping is applied. The discount to shipping will be shown when calculating the total of the order.
My tracking number isn’t working. What should I do?
If your package was just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.
Do you ship to military locations (APO/FPO/DPO)?
Yes, we can ship to military locations.
Troubleshooting International and Military Addresses,
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no foreign characters in address
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The sender/recipient name field is incorrectly formatted or incomplete
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The US military address is incorrectly formatted or incomplete.
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The US military address lists the wrong country/city/state.
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The US military address is missing a phone number.
I live in the Houston area, can I pick up my order?
We currently do offer pick-up for our local customers. Click the option during the shipping option before payment. For pickup there is a set pick-up point. This location cannot be change.
Can I change my order from pick-up to ship-out?
Once an order is placed as pick-up it cannot be changed. Please request for a order cancel and replace your order for shipping.
Other Questions
What payments do you accept?
We accept all major credit and debt cards such as Visa, MasterCard, American Express, and Discover and more.
We also accept Apple Pay, Google Pay, & PayPal.
*We are currently not accepting Cash App at the moment.
We do not DM, email, or send invoices for payment.
A product I love says out of stock, how can I order more?
Oh no! As we grow, products will change and may not return. If is temporary out of stock it will be back in a few days. If it is a seasonal item we are no longer producing it, and it will be back next season. Please look out for our emails or social pages for updates.
Why isn't my discount code working?
Our discount codes are on a time stamp and will no longer work if it is out of date. If you received a code from us personally please send us an email or double check the code as well.
How often will new products launch?
Our goal is to bring you the best of the best! Creating new products takes time to test and develop. We currently launch seasonal products doing special times throughout the year, and we will announce them before on our social media pages. Follow us for more updates!
Do you offer wholesale?
At this time we do not offer wholesale. If you have more question please feel free to email us at info@naturallyunmarked.com
How can I promote your products?
Thank you for your interest in our products! We currently working on our new PR program. Please fill out this form to be on the waiting list with your information and social media pages. Once we finalize our program we will email the selected.
How do I earn loyalty points? What can I use them for?
To learn more about our Loyalty Program click here.
How can I see my past orders?
With our new site you are now able to create a member profile to track orders, edit your information, and track loyalty points. Click here to sign up.